Refund & Return Policy

Last updated: 01/01/2026

At Virsa, your satisfaction matters to us. All eligible orders are covered by our 14-Day Happiness Guarantee. If you are not satisfied with your purchase, you may request a return or refund within 14 days of receiving your order, subject to the conditions below.

This policy applies to orders delivered within Pakistan. Virsa does not currently accept international orders.

1. Return Window

You may request a return or refund within 14 days of delivery. Requests made after 14 days will not be accepted.

2. Eligibility

To qualify for a return or refund:

  • The request must be made within 14 days of delivery.
  • You must provide your order number and the phone number used for the order.
  • Sealed and unopened products are eligible for a full refund.
  • Opened products are eligible for a refund only if more than half of the product remains at the time of return.
  • Products should be sent back in their original packaging.

3. Non-Returnable Items

The following cannot be returned or refunded:

  • Products purchased during a sale or on discount
  • Opened products with half or less of the contents remaining
  • Items damaged by improper storage or misuse after delivery
  • Free gifts and promotional items, unless they arrive damaged

4. Damaged, Wrong, or Defective Products

If your order arrives damaged, leaking, expired, or you receive the wrong item, contact us within 48 hours of delivery with clear photos or a short video of the product and its packaging. Where the error is confirmed to be ours, we will send a replacement or issue a refund, and reimburse your return shipping cost (see Section 6).

5. How to Request a Return

  1. Contact us on WhatsApp at +92 307 4735522 (Complaints) or email support@virsapure.com.
  2. Share your order number, product name, reason for return, and photos where applicable.
  3. Our team will review your request and reply within [1-2 working days].
  4. Once approved, you must send the parcel yourself through a courier of your choice to the return address we provide. Virsa does not arrange pickups in any case.
  5. Please share the courier tracking number with us. Do not send a parcel before your request is approved.

Return address: 155-56 D, Small Industrial Estate, Bohrewal Road, Sargodha Road, Faisalabad, Punjab, Pakistan 38000

6. Return Shipping Charges

  • If the error is Virsa's (wrong, damaged, or defective item): Virsa will reimburse your return shipping cost. Please keep your courier receipt and share it with us.
  • If the reason is the customer's (dissatisfaction, change of mind, ordering by mistake, etc.): return shipping is paid by the customer and is not refundable.

Original delivery charges are non-refundable unless the return is due to our error.

7. How Refunds Are Paid

Refunds are processed after we receive and inspect the returned product, within [5-7 working days].

  • Cash on Delivery orders: refunded via bank transfer, JazzCash, or Easypaisa. Please share your account details with our team.
  • Online/card payments: refunded to the original payment method. Your bank may take additional days to show the amount.

If the returned product does not meet the conditions in this policy, we reserve the right to reject the refund and send the product back at the customer's cost.

8. Bundles and Multi-Item Orders

For bundle orders, the guarantee applies to the bundle as a whole. If you return only part of a bundle, the refund will reflect the discounted price you paid for those items, not their individual listed prices.

9. Exchanges

To exchange a product for another, contact us within 14 days. Exchanges depend on stock availability, and any price difference will be adjusted. Return shipping rules in Section 6 apply.

10. Order Cancellation

Orders can be cancelled before dispatch at no cost. Please see our Cancellation Policy for details.

11. Health Notice

Virsa products are natural food, supplement, and personal care items. Individual results may vary. If you experience any allergic reaction or discomfort, stop using the product and consult a doctor.

12. Contact Us

Virsa
Email: support@virsapure.com
WhatsApp (Complaints): +92 307 4735522
WhatsApp (Orders): +92 301 6001477